Frequently Asked Questions
What materials do you work with?
Primary metals: We primarily work with 14K gold for our jewelry.
Available upon request: 18K gold is available upon request.
Engagement rings + wedding bands: We typically work with 18K gold or platinum for durability, longevity, and timeless quality.
If you have a specific material preference, our team will be happy to guide you.
How long does production take?
Made to order: All Casa Oro pieces are custom made and personalized.
Timeline: Approximately 5 to 8 weeks, depending on the design and craftsmanship required.
Need it sooner? Rush options may be available. Please contact us prior to placing your order to review availability and timelines.
Do you offer lab-grown and natural stones?
Yes: We offer both lab-grown and natural stones.
Per design: Each product listing specifies the stone type used in that piece.
Customization: Any piece can be customized with either lab-grown or natural stones upon request.
If you’re unsure which option is right for you, we’re happy to advise during your consultation.
Are your pieces customizable?
Yes: Every Casa Oro piece is crafted to order, allowing personalization in materials, stones, and design details.
Custom or revamp projects: We recommend scheduling a private consultation so we can guide you through the process.
What is your return policy?
Final sale: Due to the nature of fine jewelry, all Casa Oro pieces are final sale.
Manufacturing defects: Returns or exchanges are accepted only for verified manufacturing defects.
Not covered: Damage caused by wear, misuse, accidents, alterations, or third-party repairs.
If you believe your piece has a manufacturing defect, please contact us within 48 hours of delivery with photos and details for review.
Do you offer repairs or resizing?
Yes: We offer repair and resizing services for Casa Oro pieces.
Service fee: All services are subject to an amicable service fee based on the scope of work.
Approval first: Fees are quoted and approved prior to beginning any service.
How does shipping work?
Insured shipping: All Casa Oro orders are shipped fully insured.
Rates: Orders of $1,000 or more qualify for free shipping. Orders under $1,000 ship for a flat rate of $12.99.
Packaging & delivery: Each piece is carefully packaged and shipped using secure, trackable delivery services.
Signature required: All shipments require a signature upon delivery. Someone must be present to receive the package.
Delivery timelines: Timelines vary depending on the nature of the piece and will be communicated at the time of purchase or consultation.
Tracking: Once your order ships, you will receive a confirmation email with tracking details.