All sales are final. Returns are accepted only for verified manufacturing defects reported within 5 days of delivery. We only accept returns or exchanges if the item is found to have a manufacturing defect.

Not Covered

Damage caused by wear, misuse, accidents, alterations, or third-party repairs is not covered.

How to Request a Review

If you believe your piece has a manufacturing defect, please contact us within 48 hours of delivery with photos and a description of the issue. Each case will be reviewed individually by our team.

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All Casa Oro pieces are final sale.